The Challenge:Enterprises depend on IT Service Management (ITSM) systems to keep the business running smoothly, reduce support costs, and expedite service, while maintaining quality service levels.
The ever increasing pressure of performance benchmarks and service level agreements are forcing service desk teams to look for new ways to:
- Be more responsive
- Resolve incidents more quickly
- Support higher incident volumes more efficiently, and
- Deliver faster, better service
Our Solution:
Vaultus’ Mobile IT Service Management solution helps firms enhance service quality and improve technician productivity by 30 minutes per day – per technician – by giving them real-time access to their ITSM data on BlackBerry, Windows Mobile, Nokia Symbian and the iPhone 3G*.
“Pre-Packaged” Mobile solutions for BMC Remedy, HP Peregrine, FrontRange Heat, and IBM Tivoli / InfoMan systems.
Benefits:
- Increase Capacity by 30%: Vaultus helps field technicians recapture travel time and turn it into productive time. New incidents get routed to the correct technician – instantly – and updates get immediately reflected on the corporate ITSM server
- Exceed Performance and SLA Benchmarks: With real-time mobile access, technicians can accept, update, and close incidents more quickly – and dynamically address “urgent priority” tickets immediately
- Gain Visibility and Credit for Unrecorded Ad hoc Incidents: Technicians can quickly create and close new incidents directly from their device – giving the Service Desk credit for incidents identified while out in the field
“Vaultus has proved to be an excellent partner choice for Avon. Their mobile technology is enabling us to drive efficiency across our organization ...”
Jeff Tomberg, IT Business Solutions Manager, Avon Products
Jeff Tomberg, IT Business Solutions Manager, Avon Products
Always On. Always Available: Field technicians have full mobile access to all their tickets and ITSM functionality - even when
they’re in an area with no wireless signal
Fast and Easy to use:
Vaultus delivers a compelling user experience. Just two clicks to all the data, with sub-second response times
Extensible Mobility:
One Platform for all your Mobile Apps. Vaultus also offers packaged solutions for CRM, IT Service Mgmt, Portals, Workforce Mgmt, & custom apps
Fast and Easy to use:
Vaultus delivers a compelling user experience. Just two clicks to all the data, with sub-second response times
Extensible Mobility:
One Platform for all your Mobile Apps. Vaultus also offers packaged solutions for CRM, IT Service Mgmt, Portals, Workforce Mgmt, & custom apps