– New and Improved Mobile Solution for Offers Better Performance, Scalability, and Full Ticket Functionality for Heat Users –
BOSTON, MA -- August 16, 2007-- Vaultus Mobile Technologies, a leading enterprise mobile software firm, has announced a new and improved version of it Mobile Help Desk solution for HEAT.
Based on the award winning Vaultus Mobile Application Platform, Vaultus’ new Mobile Help Desk solution for HEAT is integrated directly with the HEAT APIs. That integration, along with other key engineering improvements, delivers substantial performance and scalability improvements, and enables Heat business logic and database schema changes to automatically pass through to the mobile client. This makes Vautlus Mobile Help Desk for HEAT more extensible, and lowers the cost of maintenance, client side integration and the overall cost of ownership.
Vaultus’ suite of Mobile Help Desk solutions includes offerings for HEAT, Remedy, Peregrine/Openview and others, all of which help IT teams drive tremendous improvements in performance, efficiency and customer satisfaction. Vaultus’ unique approach ensures technicians have always on & available access to their Help Desk application - and full application functionality- regardless of network coverage. Whether they have full wireless signal strength, or no coverage at all, Vaultus lets technicians use their Blackberry or Windows Mobile device to view ticket details and history, and immediately take action (i.e. accept, assign, escalate, close/resolve tickets). Users can even open new tickets directly from the device, helping services desks reduce and even eliminate “free” ad-hoc tickets.
“IT Service Desk techs spend a large portion of their day away from their desks, making them some of the most mobile people in the enterprise.” said Keith Waryas, Director of Marketing and Business Development for Vaultus “By extending the full functionality of Heat’s Help Desk application out to technicians’ Blackberry and Windows Mobile devices, Vaultus helps IT teams be more productive, perform better against SLAs, and to handle larger ticket volumes, without adding head count.”
For more information on how Vaultus can help your company mobilize HEAT, or any other Help Desk application, email us at sales@vaultus.com.
About Vaultus Mobile Technologies
Based in Boston, MA, Vaultus is a mobile software company that enables firms to leverage the benefits of BlackBerry and Windows Mobile devices -- beyond email. Vaultus' award-winning Mobile Application Platform enables workers to have instant access to their Business Intelligence Reports, Sales/CRM, IT Help Desk, Field Service, and other applications. And Vaultus' Mobile Application Studio enables IT departments to cut deployment time in half and dramatically reduce support costs. Enterprise mobility. Simple and Secure. To learn more about Vaultus Mobile Technologies, and how our solutions can help increase productivity at your company, please visit our web site at http://www.vaultus.com.
SOURCE: Vaultus Mobile Technologies
Contact: PR@vaultus.com or 617-399-1101
Web Site: http://www.vaultus.com
